Get in Touch with Pannenhilfe Navigator
We are an online information service and advisory platform dedicated to helping you navigate roadside emergencies in Austria. Our goal is to provide clear, actionable information regarding flat tyre assistance, battery jump-starts, fuel delivery, and vehicle lockout situations.
Please note: This is not an emergency service. For life-threatening situations, call 112. For immediate roadside emergencies, contact a dedicated recovery service.
Have questions about our guidance, need clarification on a service, or want to provide feedback? We're here to assist you with non-emergency inquiries.
Our Contact Details
Email: [email protected]
Phone: +43 662 567 804
Address: Getreidegasse 22, 5020 Salzburg, Austria
Our physical address is for administrative purposes only. All inquiries are handled online or via phone.
Send Us an Inquiry
Complaints and Escalation Process
While we strive to provide accurate and helpful information, we understand that sometimes concerns or complaints may arise. We take all feedback seriously and have a process in place to address your issues efficiently.
How to File a Complaint
If you have a complaint regarding our information, services, or interactions, please send a detailed email to our dedicated complaints channel.
- Email: [email protected]
- Subject Line: Clearly state "Complaint - [Your Name/Topic]"
- Content: Include your full name, contact information, a clear description of the issue, relevant dates, and any supporting documentation or references.
- Desired Outcome: Please also indicate what resolution you are seeking.
Providing as much detail as possible will help us investigate and respond effectively.
Response Timeframes and Escalation
We are committed to acknowledging your complaint promptly and working towards a resolution.
| Stage | Action | Typical Response Time |
|---|---|---|
| Initial Acknowledgment | Confirmation that your complaint has been received. | Within 2 business days |
| Investigation & Resolution | Our team will investigate the matter and provide a substantive response. | Within 10 business days |
| Escalation (if unresolved) | If you are not satisfied with the initial resolution, you can request a review by senior management. | Further 5 business days for review |
We aim for a fair and timely resolution. Your feedback helps us improve our service.
Frequently Asked Questions About Contacting Us
What kind of inquiries can I send through the contact form?
You can use the contact form for general questions about our services, feedback on our content, partnership inquiries, or any non-urgent requests for information. Remember, this form is not for emergency roadside assistance.
How quickly can I expect a response to my email inquiry?
We aim to respond to all non-urgent inquiries within 2-3 business days. More complex questions might take a little longer, but we will always keep you informed if there are delays.
Is your phone line for immediate roadside emergencies?
No, our phone line (+43 662 567 804) is for administrative and general inquiries about our online platform and the information we provide. It is not an emergency hotline. For actual roadside emergencies, please contact a dedicated roadside assistance provider directly.
What information should I include in my message for the most suitable assistance?
To help us assist you effectively, please include your name, email address, a clear and concise description of your question or issue, and any relevant details that might help us understand your inquiry better. If it pertains to a specific service type, mentioning that can also be helpful.
Can I visit your physical address for assistance?
Our address in Salzburg is for administrative purposes only. We operate as an online information and advisory platform and do not offer in-person services or consultations at this location. All interactions are handled digitally or via phone.
What if I have an urgent query that isn't an emergency?
For urgent, non-emergency queries, we recommend using our email [email protected] or calling our general inquiry number during business hours. While we prioritize responses, please remember we are an information service, not an immediate incident response team.
How do you handle my personal data submitted via the contact form?
We handle your personal data in strict accordance with our Privacy Policy. The information you provide is used solely to respond to your inquiry and is not shared with third parties for marketing purposes without your explicit consent. You can review our full policy for more details.
Where can I find more detailed information about specific services like flat tyre assistance or battery jump-starts?
Detailed information about various roadside assistance scenarios can be found on our Services page. We also encourage you to Check the Selection Matrix for comparisons and decision-making guides.