Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

Pannenhilfe Navigator
Getreidegasse 22
5020 Salzburg, Austria
Email: [email protected]

As the data controller, we determine the purposes and means of processing personal data. We are dedicated to ensuring that your data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act.

2. Data Collected and Purpose

We collect personal data only when it is necessary for the provision of our services or for communication purposes. The primary instance of data collection on road-toolsat.online is through our contact form.

• Contact Form Inputs: When you use the contact form on our website, we collect the following information:
  • Name: To address you personally in our correspondence.
  • Email Address: To respond to your inquiry and communicate with you.
  • Message: The content of your inquiry, which may contain further personal details you choose to share.

The purpose of collecting this data is solely to facilitate communication with you, respond to your inquiries, and provide information or support related to our road assistance guidance services in Austria. We do not collect any sensitive personal data through our contact forms.

3. Cookies and Local Storage

Our website, road-toolsat.online, uses cookies and local storage in a very limited and privacy-focused manner.

• Cookie Consent: We use a single, essential local storage item to record your preference regarding our cookie consent banner. This allows us to remember your choice and prevent the banner from reappearing on every visit once you have made a selection. This is purely functional and does not store any personal identifiable information beyond your consent preference.
• No Tracking Cookies: We explicitly do not use any tracking cookies, advertising cookies, or third-party cookies that would monitor your browsing behavior across different websites.
• No Analytics: We do not employ any third-party analytics services (e.g., Google Analytics, Matomo, etc.) that would collect data about your visits, page views, or user interactions. Our website operates without these tools to enhance your privacy.
• No Advertising Pixels: There are no advertising pixels or similar technologies integrated into road-toolsat.online. We do not engage in targeted advertising based on website usage.

You can typically manage cookie preferences through your browser settings. However, given our minimal use of cookies, this should have little impact on your experience on our site.

4. Legal Basis for Processing

The legal basis for processing the personal data collected through our contact form is your consent, as per Art. 6(1)(a) GDPR. By submitting your inquiry via the contact form, you explicitly consent to us processing your name, email address, and message for the purpose of responding to your request.

You have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, please contact us using the details provided in the "Contact Us" section.

5. Data Sharing and Third Parties

Pannenhilfe Navigator does not share, sell, rent, or trade your personal data with any third parties for marketing or commercial purposes.

Your data submitted via the contact form is processed internally by Pannenhilfe Navigator personnel strictly for the purpose of addressing your inquiry. We do not use third-party service providers for data processing that would involve transferring your contact form data outside of our direct control, nor do we integrate third-party services that would collect this specific data.

In certain limited circumstances, we may be required to disclose your personal data if compelled by law, court order, or governmental request. This would only occur if legally mandated and after careful consideration of such requests.

6. Retention Period

We retain personal data collected through contact inquiries only for as long as necessary to fulfill the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically, data from contact form submissions (name, email, message) will be retained for a period of up to 12 months after the last communication regarding your inquiry. This allows us to refer back to previous conversations if you have follow-up questions or require further assistance related to the initial inquiry. After this period, the data will be securely deleted or anonymized.

7. Your Data Protection Rights

Under the GDPR, you have several rights regarding your personal data. Pannenhilfe Navigator is committed to facilitating the exercise of these rights:

• The Right to Access (Art. 15 GDPR): You have the right to request copies of your personal data.
• The Right to Rectification (Art. 16 GDPR): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Art. 17 GDPR): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Data Portability (Art. 20 GDPR): You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Object to Processing (Art. 21 GDPR): You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request without undue delay and in any event within one month of receipt of the request.

8. Right to Complain to a Supervisory Authority

If you believe that Pannenhilfe Navigator has not adequately addressed your concerns or has processed your personal data in a way that infringes upon data protection laws, you have the right to lodge a complaint with a supervisory authority.

In Austria, the relevant supervisory authority is:

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Phone: +43 1 52152-0
Email: [email protected]
Website: www.dsb.gv.at

9. Changes to This Privacy Policy

Pannenhilfe Navigator may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page, road-toolsat.online/privacy.html.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please do not hesitate to contact us.

Pannenhilfe Navigator
Getreidegasse 22
5020 Salzburg, Austria
Email: [email protected]
Phone: +43 662 567 804

We are committed to responding to your inquiries and resolving any concerns you may have regarding your privacy on road-toolsat.online.